Call Center Suite is a collection of modular computer telephony (CT) software applications that help you optimize call center performance and provide stellar customer service. Whether you have a department workgroup with extensions or a call center with agents, at a single or multiple locations, Call Center Suite offers a wide range of customer relationship tools suitable for any organization, including:

• Historical reporting functionality
• Real-time statistical monitoring
• Intelligent call routing
• Supervisory call control
• Agent task automation
• Customer information screen pops
• Automatic report publishing capabilities
• And much more

From server software and management tools to desktop statistical monitoring and agent task automation, these applications will help expedite and improve your call center's handling capabilities.