The Call Center Suite is a modular suite of applications that maximize the effectiveness and productivity of virtually any business. The specific modules include detailed reporting functionality, desktop statistical monitoring, intelligent call routing and agent task automation. Each module works with the Inter-Tel Eclipse communications platform to add profit-generating functionality.
CallViewer - database screen pops and automated dialing for call center agents
RealViewer - empowers agents and supervisors with important call handling information
Reporter Basic, Reporter, Reporter Pro - 3 versions of powerful reporting that provide instant Return on Investment (ROI)
Intelligent Router - routes calls automatically based on Caller ID digits, or other specific information
Auto Reporter - automatic reporting that can be web enabled
Call Center Suite uses the Open Architecture Interface (OAI) links between the Eclipse System and the computer providing a powerful, seamless automated solution. The Call Center Suite is used in any areas where business is conducted by telephone, uses a computerized database and/or an automatic call distribution system such as an order entry center,help desk, telemarketing etc.
