Inter-Tel's broad range of CT solutions are your connection to the future of data and telephony convergence because of the open architecture of the Axxess and Eclipse platforms and the endless capabilities for CT integration and customization.
CT combines computers and communications to meet your company's needs by automating repetitive tasks, improving performance and enhancing customer service. Typical CT applications allow you to:
- View the caller's name, information and history screen pop
- Perform call handling tasks from a PC
- Automatically answer and route calls
- Provide customized, interactive information to callers
- Collect and analyze call information
- View the status of all phones from your desktop
- Access voice mail, e-mail and faxes from one computer program
- Monitor the phone system from your PC
- Receive notification of system alarms
- Plus much more
Providing a Foundation for Innovation
Because of expensive and proprietary equipment, only large companies implemented CT in the past. That's now changed, in part, because Inter-Tel's communication systems have given small-to-medium sized businesses an open platform for new CT innovations. By embracing CT standards, such as TAPI and CSTA, Inter-Tel gives you the flexibility to choose the standard that works best for your business. You will be able to meet the precise needs of your business by using CT to build upon the extensive capabilities of these systems and by customizing their functionality. Inter-Tel's strong commitment to CT is also reflected in its comprehensive CT team. Inter-Tel has professionals involved in all aspects of CT from third-party product integration to third-party product testing, as well as reseller training and support, needs assessment, custom application development and implementation assistance.
Delivering Knowledge and Expertise
To ensure that a CT solution will meet your specific business goals, Inter-Tel offers CT products that provide you with everything needed to harness the power of your computers and telephones. You can take advantage of CT in a number of ways - through Inter-Tel developed applications, integration with third-party or off-the-shelf applications, or development of custom programs. Inter-Tel develops applications that benefit businesses across all industries. These applications unify voice mail, e-mail and faxes into a single interface. They allow you to process calls quickly through your computer. Plus, Inter-Tel CT applications make intelligent call routing possible. Inter-Tel's systems integrate with a number of third-party applications, such as popular contact management and call center management programs. Inter-Tel's CT lab puts these applications through vigorous testing to ensure compatibility and problem-free implementation.
Increasing Efficiency, Levering Technology
Many businesses today are focused on increasing efficiency and leveraging technology to maximize their investment. The CT applications developed by Inter-Tel enable customers to meet their business objectives.
Inter-Tel Attendant Console - Attendant Software Solutions
The Attendant Console is a Windows-based application that creates a user-friendly call processing environment - allowing attendants, or anyone else in the office, the ability to quickly and efficiently process and route calls. The Attendant Console works in a single-node and a multi-node configuration; and each phone connected to the phone system is visible. Features of the console include: DSS with real-time station status display, user-programmable function keys and short-cut buttons, "hot dialing" for faster calls and transfers, and customizable settings.
Inter-Tel CSTA Translator - CRM Integration
This CSTA Translator application allows Inter-Tel to participate in the Customer Relationship Management (CRM) market by integrating the Inter-Tel platform with a CRM database software application in order to maximize telephony features such as screen pops, outbound dialing, etc.
Desktop SoftPhone - PC Interface
The Desktop SoftPhone is an application that provides a graphical user interface (GUI) that looks like an Inter-Tel Display Phone installed directly on the system. It allows for full control of the phone from a PC and provides programmable keys for easy access to the features.
Inter-Tel TAPI Service Provider
The Telephony API (TAPI) provides a common interface for Windows-telephony applications to access various telephony services and devices.
Inter-Tel TAPI Service Provider with Screen Pop
The Inter-Tel TAPI Service Provider with screen pop allows for outbound calls as well as incoming screen pop. The screen pop module currently supports OutlookTM, MaximizerTM, TeleMagicTM, ACT!TM and GoldMineTM only
Your Connection to the Future
Inter-Tel is at the forefront of exploration and implementation of Computer Telephony advantages, as well as voice and data convergence via the Internet. We will continue to be a leader in creating opportunities to bring together telephone and computer technologies in ways that will shape future communications.
